Supernet Frequently Asked Questions


What is ADSL?

Telus has deployed Asymmetric Digital Subscriber Line commonly known as ADSL. The ADSL signal is "split off" using a splitter placed between the wall jack and your telephone equipment. Like other digital phone lines an ADSL line can be used simultaneously by multiple users and for multiple tasks like Internet, voice and fax without affecting the speed of data transmission.

How fast is ADSL?

ADSL is typically measured in Mega Bits Per Second (Mbps) which you want to compare to the speeds you have experienced with other technologies.

Where is ADSL Available?

ADSL is widely deployed throughout Vancouver and the BC lower mainland through BC Supernet.

Do I need a new phone line?

You can use an existing phone or fax line for your ADSL access.

Who is BC Supernet?

Having survived the dot bomb bubble burst BC Supernet has been supplying internet services to thousands of subscribers on central Vancouver Island since 1996. Located in Coombs, British Columbia it is owned and operated by Bob Stevens and a locally owned and operated Vancouver Island Company.
if there are more questions you would like to know about BC Supernet Internet Services.
Email bstevens@bcsupernet.com

Any Hidden charges?

$29.95 Promo first 12 months
(Special effective till December 31/04)

MODEM PURCHASED Self-Installed Kit: 99.95
($69.00 credited to your account (Until Dec 31, 2004)

What happens after I sign up to BC Supernet?

It takes up to 7 or 8 full working days to get you online with BC Supernet. Tech Support will contact you shortly to fill you in on more information after they have set up your account.

Why should I sign up with BC Supernet?

BC Supernet has live tech support which one of the many reasons you will enjoy HI Speed Internet Sevices
provided by BC Supernet.


If I own my modem already can I use it with BC Supernet?

Yes, but if you were with Shaw Cable you will need a new modem. Please call BC Supernet Tech Support to confirm: Toll Free 1-877-248-2922


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